Applications close 10am Tuesday 9 September 2025. Successful shortlisted applicants will be invited to attend an initial interview on Tuesday 23 September 2025. We can provide a BSL interpreter if required.

The Role

General Description  

The Event Delivery Manager is responsible for the end-to-end planning, coordination, and execution of events, ensuring they are delivered on time, within budget, and to the highest standards. This role involves managing internal teams, external suppliers, logistics, communications, risk mitigation, and post-event evaluation. The Event Delivery Manager will play a key part in ensuring seamless experiences for clients, suppliers and staff.

The culture at BAC is a collaborative and open one. We work in an open plan space with no closed private offices and frequently work across teams and roles. We are lucky to have an outdoor terrace adjoined to the office which is particularly nice in the summer months. There’s a good culture of people taking lunch breaks away from desks and two equipped kitchen and eating areas where the team tend to spend their down time. We organise regular social events and things can get competitive at our annual sports day and Christmas quiz. Though to be clear, spectating is respected as much as taking part here at BAC!

Responsible to: Senior Event Delivery Manager

Working Closely with: Freelance and casual event staff, Event Operations Coordinator, Senior Operations Manager, Head of Retail (Bars and Hospitality), Production & Technical Team

Role Requirements

Strategic/Project Delivery

• Take ownership of each client’s experience of event planning at BAC, providing a first-rate customer experience, making tailored recommendations, communicating speedily and professionally, leading to an unforgettable event at BAC;
• Lead the events process from booking confirmation to delivery, ensuring a polished and professional service at all stages pre-, during and post-event, including accommodating any additional requests, driving upsells and following up on client feedback;
• Lead on the evaluation of event delivery to ensure client satisfaction and ongoing improvements;
• Act as the main point of contact with event clients, partners, planners and sponsors to ensure that all aspects of event delivery including health and safety, technical requirements and catering delivery are thoroughly planned and meticulously delivered on schedule and to the highest standards;
• Record all client, event and financial information accurately on our event management software, event information documents and other relevant tracking spreadsheets, databases or reports.

Team and Collaboration

• Be a conduit between clients and relevant internal teams (technical/bar/box office), coordinating requests and responses as required ensuring the client’s journey is effortless and efficient;
• Apply planning and communication systems effectively so that colleagues, operational support teams and external suppliers receive the relevant information with an appropriate lead time to deliver a highly professional and welcoming service to clients;
• Manage relationships with internal teams, building effective relationships with key stakeholders and advocating the strong reputation of the events business internally and externally.

Skills Contribution

• Be trained as a key holder of the building and, when required, open and close the building in line with current operation procedures;
• Ensure an exceptional standard is maintained across all events in health and safety, including writing, collating and distributing risk assessments and method statements;
• With support from Event Operations Manager, ensure each event is fully supported with the necessary infrastructure, booking equipment, cleaning, staff, crew, security and technical support as appropriate.

Business Delivery

• Be present on the day of events and ensure the event staff are fully briefed to manage the event from get in to get out;
• Build strong relationships with other BAC projects and attend programming and other project meetings where required to ensure effective communication regarding all upcoming event bookings;
• Follow financial procedures in an accurate and timely way, ensuring clients receive accurate invoices and any other necessary documentation on time;
• Work alongside external suppliers to hire or buy external equipment and furniture where necessary;
• Upsell technical and other event services as appropriate, offering the best possible event experience to clients;
• Act as on-call contact for Event Managers when required
• Support with filming enquiry site visits and delivery;
• Act as the main point of contact with assigned event clients, partners, planners and sponsors to ensure that all aspects of event delivery, including health and safety, are thoroughly planned and meticulously delivered on schedule and to the highest standards.

General Tasks

• Ensure a quick response time to all client enquiries to ensure positive relationships are maintained;
• Feed into the systems and processes required to deliver professional and polished events consistently and collaboratively at BAC;
• Contribute with managing event spaces and equipment, including function spaces, back-of-house and storage spaces;
• Attend operational and planning meetings relevant to Commercial Enterprises activity;
• Support with the maintenance and presentation of relevant data for regular KPI reviews;
• Maintain accurate filing systems;
• Follow and promote good H&S practices as established by BAC across all relevant areas of your role;
• Any other duties that may reasonably be required in line with your main duties.

Person Specification

When we shortlist, we use these criteria to select the best candidates. 

Knowledge:

the understanding of a subject or information that a candidate has  

• A great working knowledge of event delivery processes, including health and safety, technical requirements, and catering logistics;
• Basic understanding of event production management;
• Knowledge of tools and platforms used in event and venue management (e.g. Artifax, StaffSavvy, Approval Max – training can be provided);
• Understanding of inclusive event practices and customer service in a public-facing venue;
• Familiarity with venue operations in a cultural or heritage building context;
• Awareness of safeguarding and accessibility considerations in event coordination.

Experience:

the practical application of the knowledge that a candidate has acquired through working or living

• Event management experience;
• Strong organisational and operational events experience on a wide range of event styles and sizes;
• Experience of managing health and safety for events, including writing and collating risk assessments;
• Experience of working within a unique venue and/or venues, with an in-house production team;
• Experience working with multiple internal and external stakeholders, including technical, hospitality, and security teams.

Skills:

the specific abilities that a candidate has acquired through practice or training

• Excellent communication and interpersonal skills – able to brief teams clearly and liaise professionally with clients and colleagues;
• Excellent organisational skills and attention to detail – able to maintain accurate records and respond swiftly to changing circumstances;
• Confidence in leading teams and accountability for decision-making
• Ability to troubleshoot and problem-solve on the ground during event delivery;
• Comfortable with manual handling and navigating a large heritage site;
• Proficient IT skills, including Microsoft Office and cloud-based systems (e.g. Google Drive);
• Ability to work flexibly, including evenings and weekends, as part of a rota.

Values:

the behaviours a candidate should be able to demonstrate

BACs values reflect the motto inscribed the walls of our old Town Hall building “Not for me, not for you, but for us”. We are inclusive and kind.

We expect all our staff to live this motto in their approach to work and BACs mission.

Terms & Conditions

This role is 5 days a week Monday-Friday; usual office hours are 10am-6pm. We offer flexible working where possible.

Occasional evening and weekend work will be required. All staff at Battersea Arts Centre are expected to attend performances and events and be a part of the artistic life of the organisation. 

Salary

£31,000 gross per annum

Hours

35 hours per week, excluding a daily one-hour lunch break

Overtime

No overtime payments; TOIL system

Annual Leave

4 weeks per year, pro rata (5 weeks following one full year of service)

Probation period

6 months, with a 3 month review

Notice period

2 months

Contract Period

Permanent

Pension Scheme

BAC’s pension scheme provided by NEST

Staff Benefits

Complimentary tickets (subject to availability and staff ticket policy)

Employment Assistance Programme provided by Health Assured

Cycle to Work Scheme

Discount in the BAC cafe (subject to discount policy)

5 Development Days (pro rata)